Retention Strategy
The Complete Ecommerce Email & SMS Marketing System
Deliverability, list growth, automations and campaigns. How the four parts of an ecommerce email and SMS program reinforce each other.
Retention Library
Retention Marketing, Explained Properly
Frameworks, teardowns and decisions from running email and SMS retention programs for established ecommerce brands. Every article is written from real client work, not from best practice lists.
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Retention Strategy
Want This Applied to Your Own Retention Program?
We build and run email and SMS retention programs around repeat purchase rate, reorder timing and customer LTV, not vanity metrics.