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Retention Strategy

Premium Pricing Strategy for Ecommerce: How Brands Charge 10x More

A premium pricing strategy works when customers stop comparing you on price. Brands like Cuts, Ritual and Liquid Death charge up to 10x the cheap alternative because they sell who the customer becomes, make delivery part of the product, show what competitors hide, and refuse to be on sale every weekend. Then they keep proving the value after the first order, which is where most stores lose the price they just fought for.

Liquid Death sells water for about eight times the price of a store brand. Cuts sells a t-shirt for around 10 times what you'd pay for a Fruit of the Loom tee. Ritual sells a multivitamin for more than 10 times the drugstore price. And people happily pay it, every month.

Now compare that to how a lot of stores run right now.

You're a little cheaper than the competition, because that feels like the only way people will buy. Then shipping goes up. Packaging goes up. Meta wants more for every click. One bad week on ads and your margin is gone.

That's a race to the bottom, and you can't win it. There's always someone willing to go a dollar cheaper.

We've worked with 200+ ecommerce brands, and you see pretty quickly which ones have to fight on price and which ones don't. Here's what the second group does differently.

By Emiel Dingemans, Founder of Magicianly

Updated

Why Some Ecommerce Brands Can Charge 10X More

What Is a Premium Pricing Strategy?

A premium pricing strategy means you deliberately price above the market and give customers enough reasons to feel that the higher price is fair. The price isn't the strategy. The reasons are.

For an ecommerce brand, those reasons usually come from four places:

LeverWhat cheap brands doWhat premium brands doExample
IdentitySell specs: material, size, speedSell who the customer becomesCuts, Liquid Death
DeliveryPlastic bag and a packing slipMake the unboxing part of the productLola Blankets, Brooklinen, Ritual
TransparencySay little about where things come fromShow sourcing, testing and makersRitual, Momentous, Ghost
Promotions20% off every weekendA few real sales, other reasons to buy the rest of the yearLiquid Death

None of these require a bigger ad budget. They do require you to stop thinking of price as the main thing you compete on.

Why Does Competing on Price Hurt Ecommerce Brands?

Competing on price hurts because it leaves you no margin for anything to go wrong. When you're the cheaper option, every cost increase comes straight out of your profit, and the customer you won with a lower price will leave for the next lower price.

It also changes what you can afford to do. Less margin means less to spend on acquisition, on product, on the experience after the order. If you want to see how fast that adds up, run your numbers through contribution margin per order, not just revenue.

Lever 1: How Do You Sell Identity Instead of Specs?

You sell identity by making the product say something about the person who buys it. If your product page and ads are mostly specs (what it's made of, how big it is, how fast it works), you're selling what it does. And the moment you do that, your customer opens a new tab and finds the same specs on Amazon for five bucks less.

Cuts is a great example. They started with t-shirts and now sell trousers and a lot more. It's the kind of clothing you can wear to the gym and to a meeting. Their tees sit around the $50 mark, while you can get a six-pack of Fruit of the Loom at Walmart for less than five bucks a shirt.

So how do they get away with 10 times that? They're not really selling a t-shirt. The whole brand is built around what they call "the sport of business." Founder Steven Borrelli started it after he got sent out of a meeting because his athletic shirt wasn't professional enough. So he made a shirt that looks sharp enough for a meeting but still feels like gym clothes.

Who buys Cuts? The guy who sees himself as ambitious. Works hard, trains hard, wants to look put together. When NBA players started wearing it during the 2020 bubble, that image only got stronger. You're not buying cotton and polyester. You're buying a little piece of "I'm that guy."

Liquid Death does the same thing with water. It's literally water in a can, but the brand is heavy metal, skulls and "Murder Your Thirst." You're not buying water. You're buying the funniest, most rebellious way to drink it. It's simply more fun to hold at a party than a plastic bottle. We break down the rest of their playbook in our look at Liquid Death marketing.

What to do with this:

  1. Audit your product page and ads. How much is specs and how much is about the person using it?
  2. Write down who your customer is. What do they believe about themselves? What would they never be caught using?
  3. Rewrite one product page around that person. Keep the specs, but move them below the reason to care.

When buying from you says something good about the customer, they stop comparing you on price.

Lever 2: Why Does the Unboxing Matter for Your Price?

The unboxing matters because it's the first moment the customer checks whether your price was worth it. A lot of brands spend all their money on ads and then ship the product in a cheap plastic bag with a crumpled packing slip. The customer just paid good money, opens the package, and the first thing they feel is: "That's it?"

Right there, their brain decides it wasn't worth it. And this isn't only about looking fancy. In Dotcom Distribution's 2013 ecommerce packaging survey, 52% of consumers said they were likely to make repeat purchases from a store that ships in premium packaging.

Lola Blankets is one of our favorite examples. They sell very soft blankets, and not cheap ones. The brand was founded by brothers Tommy and Will Higham in honor of their mom, Amy. During her breast cancer treatment, her soft blanket was what comforted her, and before she passed she left each of her kids a blanket just like it, with a handwritten note. According to co-founder Tommy Higham, a photo of his mom goes into the box of every order. You don't just get a blanket. You get a piece of a real family story, and that's what makes a premium price feel fair.

It doesn't always have to be emotional. Brooklinen ships its bedding with a reusable bag, and a lot of people end up using it for laundry or groceries. The brand stays in your house long after the box is gone.

We go much deeper on this, including the order and shipping emails that come before the box, in our guide to the unboxing experience.

Lever 3: How Does Transparency Justify a Higher Price?

Transparency justifies a higher price because the more you show, the less customers have to take your word for it. Cheap brands usually don't say much about where their stuff comes from. Premium brands show everything: where it's made, who makes it, how it's tested.

Ritual is the best example we know. Their women's multivitamin is around $33 a month, while a drugstore multivitamin is closer to $3 a month. So how do they make that feel worth it?

They call it Made Traceable. On their website, they show each ingredient's supplier and where it's made. Their vitamin D, for example, traces back to Nottingham in the UK. Most brands would never show this, and that's exactly the point.

They carry it into their emails too. One email talks about what's inside being what's on the label, and the standards every product has to pass, like ingredient traceability and independent certification. Another, built around the idea that it's cool to be clinical, explains what "clinically backed" means and why certain ingredients matter. For a category where a lot of people don't trust supplements, that does more than a generic review ever could.

Ritual isn't the only one:

  • Momentous lets you look up the certificate of analysis for the exact batch you bought, using the lot number on the container.
  • Ghost, the protein and energy brand, has shown the exact dose of every ingredient on its labels from the start, instead of the "proprietary blends" a lot of competitors used. In 2024, Keurig Dr Pepper agreed to pay about $990 million for a 60% stake in the company.

What to do with this:

  1. List what your competitors hide. The factory, the farm, the lab test, the person who makes it.
  2. Put it on your product page. Close to the price, not buried in an About page.
  3. Use it in your emails and flows. Every question you answer before someone asks it is one less reason to go look for something cheaper.

Lever 4: How Often Should a Premium Brand Run Sales?

A premium brand should keep sales to a few big moments a year, like Black Friday and maybe three or four other sales events, and give people other reasons to buy the rest of the time. The fastest way to kill your pricing power is to always be on sale.

If every weekend brings another 20% off email, you're telling everyone your normal price is fake. Smart buyers figure that out fast. They add to cart, close the tab and wait for the next code.

Liquid Death is the brand that does this best. They were valued at $1.4 billion in 2024, for water. Their founder Mike Cessario once put it like this: "We don't do a lot of fancy promotion," and "we have a huge cult following and email list." Instead of discounts, they give people limited flavors, strange collabs and merch, and for a while they ran a free "Country Club" membership that gave early access to drops.

So what can you use instead of a discount?

  • a gift with purchase;
  • early access to a new drop for your best customers;
  • a reward when someone reaches a certain level;
  • a limited product or edition;
  • perks that only your list gets.

Your list should get excited about what's new, not about what's cheap. That's the biggest mindset switch. If you need ideas for the emails themselves, our email campaign strategy covers what to send beyond discounts.

Why Does Premium Pricing Depend on Retention?

Premium pricing depends on retention because a higher price only works if customers keep feeling the product is worth it, after the first order, the second and the tenth. You can nail all four levers and still lose people if the experience goes quiet once they've paid.

That comes down to what you send after someone buys. If your post-purchase email sequence, your reorder reminders and your VIP flow don't keep showing value, a higher price just means they leave faster.

So the real question isn't "can we charge more?" It's "will customers still feel good about paying it the third time?"

Frequently Asked Questions

What is an example of premium pricing in ecommerce?

Ritual sells a women's multivitamin for around $33 a month, more than 10 times a typical drugstore multivitamin. It justifies that price by showing the supplier and location of each ingredient. Cuts selling t-shirts around $50 and Liquid Death selling canned water at about eight times the store brand price are other examples.

How do you justify a premium price to customers?

Give them reasons beyond the product specs. Sell who the customer becomes, make the delivery feel worth the money, show what competitors hide about sourcing and testing, and avoid constant discounts that make your normal price look fake.

Do premium brands ever run sales?

Yes, but rarely. A good starting point is Black Friday plus three or four other sales events a year. The rest of the year, use reasons to buy that don't lower the price, like new drops, early access, gifts with purchase or perks for your list.

Can a small ecommerce brand use premium pricing?

Yes. Most of these levers cost little: rewriting product pages around the customer, adding a card or story to the box, showing your sourcing and cutting back on discounts. What matters more than size is whether customers feel the value again after every order.

What is the biggest mistake that kills pricing power?

Being on sale all the time. When customers see a discount every week or two, they learn to wait for the next code, and full-price demand slowly disappears.

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